FAQs

i. Order Confirmation

Will I get confirmation of my order?

As soon as you complete an order via our website, we will send a confirmation email to the email address you provided. This is to confirm that we have received your order in our system and pre-authorized your payment method.

I placed my order but did not receive a confirmation email. Why?

If you've recently placed an order and did not immediately receive a confirmation email from us, then one of the following issues may have occurred:

Check the settings on your email to make sure our emails are not going to your junk or spam folder

There may have been a misspelling when you entered your email address during checkout

Your email server has very strong spam filters and is identifying our emails as spam so the emails aren't going through.

What happens after I receive my order confirmation?
We check our warehouse or with our suppliers to make sure that your item(s) are available and can be dispatched as soon as possible. If your item(s) are available for shipping, we will process the payment and prepare to ship your order.

In the event that your item(s) are not available for immediate dispatch, we will reach out to you via email or telephone to offer you an alternative. If you decide not to go ahead with any of the alternatives we've offered, we will remove the pre-authorization from your payment method for that particular item(s).

ii. Privacy and Security

Why do you need my phone number?

Most of our delivery couriers require a contact number to ensure smooth delivery of your order. You may be contacted by the delivery driver to inform you of any issues, should they occur, at the time of delivery. We do not disclose your information to anyone else, it is kept private and confidential. If there are any issues with your order we can contact you quickly and easily.

Is it safe to buy online through your website?
Absolutely. Kingdom Verified strives to provide our customers with a safe and smooth customer experience. This site uses SSL encryption technology so that you never have to worry about credit card safety.

iii. Dispatch and Delivery

How long does it typically take for your products to be dispatched?

Usually within 48 hours of processing your order but it can vary depending on factors such as the availability of the product, if your order is made to order, or the quantity you require.

How long does it typically take for my purchase to arrive once it’s dispatched?
Usually within 4 business days, however, some larger items can take up to 15 business days.